F.A.Q

Samples

  1. 1
    Can you provide samples for us to test or try?

    We can provide you with samples, but you will need to pay for the sample and mailing costs. Of course, if you are a quality customer, we can consider waiving the sample fee, But you still need to pay for the postage yourself.

  2. 2
    Is it possible to send samples worldwide?

    Of course, as a manufacturer of ferrosilicon with 20 years of production experience, we have the ability to send samples all over the world, and we also have the best logistics partners, which will make you receive samples faster.

  3. 3
    How can I get samples from you?

    If you need to get samples, you can send an email to service@ayjbt.com
    and tell us the sample specifications you need, and we will have professional customer service arrange samples for you.

Products

  1. 1
    We need to buy special specifications of ferrosilicon, please ask if you support customization?

    If you need special specifications of ferrosilicon, you can send us the specifications of ferrosilicon you need, we will confirm after receiving it and give you a reply in time.

  2. 2
    Is it possible to provide the certificate document of the product for our purchase?

    We can provide ISO9001, CTC (Centre testing Commodity Co., LTD.), support BV, SGS, NGV certification, and other certificates, but it may cost you some money.

  3. 3
    Is it possible to provide a list of products for our purchase?

    If you want to know more about our products, you can go through the PRODUCT on our website, or you can contact our customer service and ask for the product list.

Packing & Shipping

  1. How long will it take to receive the goods?

    We ship from Tianjin port and Ningbo port in China, if your location is close then it will take about a week to receive the goods, if it is far away then it will take half a month or a month to receive the goods.

  2. What shipping methods are supported?

    We have partnerships with a number of logistics companies that can significantly reduce shipping times. Usually, we transport the goods by sea to our customers in the world region.

  3. What packaging is available for the product?

    We use tonnage bags, iron drums, wooden frames, iron frames, etc. to pack the products to ensure the safety of the products in transportation.

Ohter

  1. 1
    Does it provide after sales technical support?

    If you purchase our products, you will enjoy professional guidance on their use and get our effective solutions to the problems you encounter in using them.

  2. 2
    What payment methods are supported?

    We use US dollars for transactions whenever possible and support T/T, L/C, Western Union, and other payment methods.

  3. 3
    Are returns supported?

    If you encounter any problems in use, we recommend contacting our technicians first to find a better solution, and of course, we support returns!

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